Information We Collect
When you contact us or request service, we collect your name, phone number, email address, and service address. We need this to schedule your leak detection visit and keep you updated.
If you browse our website, we automatically collect certain technical data such as your IP address, browser type, and pages you visit. This helps us understand how people find and use our site.
How We Use Information
We use your contact details to respond to your request, confirm appointments, and provide the leak detection services you asked for. We may also send you updates about your service or occasional reminders.
We use website data to improve our online presence and make sure our site works well for visitors like you.
Cookies and Tracking
Our website uses cookies-small text files stored on your device-to remember your preferences and track how you interact with our pages. Cookies help us see which parts of the site are most useful.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some features of our site may not work as smoothly.
Analytics and Third-Party Tools
We use third-party analytics tools, like Google Analytics, to collect anonymous data about site traffic and usage patterns. These tools may use cookies and similar technologies to gather information such as your IP address and browsing behavior.
We do not sell or rent your personal information. Third-party providers only access data as needed to perform their services for us and are obligated to keep it confidential.
Data Sharing and Disclosure
We share your information only with trusted service providers who help us run our business-such as scheduling software or payment processors. They are contractually bound to protect your data.
We may disclose your information if required by law, to comply with a legal request, or to protect the rights, property, or safety of Forney Leak Detection Experts, our customers, or others.
Data Retention
We keep your personal information only as long as needed to fulfill the purposes described in this policy, unless a longer retention period is required by law. When no longer needed, we securely delete or anonymize it.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. These include physical, electronic, and procedural safeguards.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
User Rights
You have the right to request access to the personal information we hold about you, ask for corrections, or request deletion. You can also opt out of marketing communications at any time.
To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with a new effective date. We encourage you to review this policy periodically.